1. What areas do you serve?

We currently provide cleaning services in and the north east surrounding areas. If you’re unsure whether we cover your location, please contact us and we’ll be happy to confirm.

2. What types of cleaning services do you offer?

We provide a wide range of services including:

• Regular home cleaning
• Deep cleaning
• Office and commercial cleaning
• Move-in/move-out cleaning
• Custom cleaning tailored to your needs

3. Do I need to provide cleaning supplies or equipment?

Nope! Our team comes fully equipped with professional cleaning products and tools. If you prefer us to use your own supplies, just let us know.

4. Are your cleaning products safe for kids and pets?

Yes! We use eco-friendly and non-toxic products that are safe for your family and pets while still delivering powerful cleaning results.

5. How do I book a cleaning service?

You can easily book easily by giving us a call at 07575053801, or send us an email at info@pristinewhitecleaningsolutions.co.uk

6. Do I need to be home during the cleaning?

It’s completely up to you. Many of our clients provide access and go about their day, while others prefer to be home. Either way, your home will be in safe hands.

7. How do you ensure trust and safety?

All our cleaners are background-checked, trained, and fully insured. Your security and peace of mind are our top priorities.

8. What is your cancellation policy?

We understand things happen! Please give us at least 24 hours’ notice to reschedule or cancel your appointment without a fee.

9. What payment methods do you accept?

We accept credit/debit cards, bank transfers, and cash payments. Payment details will be confirmed when you book.

10. Do you offer satisfaction guarantees?

Absolutely! If you’re not 100% satisfied with our service, let us know within 24 hours, and we’ll come back to make it right at no extra cost.